Welcome

• I do not start my time until all of my materials, tools and cleaners are ready to go in the first room I am to clean.
• I work at a quick, even pace, but I will not race. I take pride in doing quality work over a smaller space much more than doing a poor job of a large space.
• For deep cleaning, in order to be efficient with my time, I may be multitasking in different parts of the house. For example: the oven could have a cleaning cycle on, the washer/dryer could be going and I could be scrubbing a tub all at the same time. I will do my best to communicate with you what is occurring to ensure your safety and that of others.
  • For reference:
  • FIRST CLEAN WILL INVOLVE HEAVIER DUTY PRODUCTS AND CHEMICALS THAN MAINTENANCE CLEANING.
  • ACTIVE Cleaning: me physically cleaning and/or anything with fumes or heat.
  • (i.e. oven self-cleaning or tub scrubbing)
  • PASSIVE Cleaning: laundry washer or dryer cycles going.
  • Deep cleaning: Everything is dusted or touched once. If very soiled, area may need to be scrubbed and sanitized.
  • Organizing: items are gathered in groups and put back in place in an orderly fashion. Items used most often and closest to expiration are most easily reached.
• All pets, children, elderly and disabled must be remain away from the premise where ACTIVE cleaning is occurring.
• Furniture that is any larger than a small nightstand or standard dining room chair will NOT BE MOVED. If client wishes for larger furniture to be moved and cleaned under, they must arrange to have OTHERS move said furniture. For best results, these individuals would remain in communication with me such that they would move the furniture, I would IMMEDIATELY clean under it, and they would move it back. This process would repeat throughout the house as many times as needed during the job.
• I must have consistent access to utilities (power and water) in order to do my job. If at any point during the job, I lose one or both of these, the job is to be canceled a $50 rescheduling fee will be charged to the client.
• You are welcome, as my client, to ask questions and to clarify things, but conversation that YOU continue is still MY TIME and you will be charged for it.
• For the first clean, in one room, I will take you to it to ensure you are satisfied with my work before I vacuum/mop the floor of that room. During this time, you may need to give me feedback as this is the first room in the house I’ve cleaned and I want to ensure I’m meeting your standards. However, once the floor is done, the room is done and I will have moved on to the next one.
• I will not “re-clean” a room I just cleaned that has become messy again. Not only does that eat into my time and your money, but it is disrespectful to me as your cleaner.
• I WILL NOT TOLERATE HOVERING OR MICROMANAGING. You hired me to do this job for a reason. Feedback is necessary, micromanaging is not, know the difference and show respect for me as the contractor.
• For first clean, payment will be expected IMMEDIATELY after job completion. For subsequent cleaning jobs, I allow up to 4 hours of grace. After that a late fee of an extra hour of my time will be charged to the client.
• The earliest I can begin working is 8 am. My work will cease at 4 pm no matter what. I work a minimum of 3 and maximum of 6 hours.
• When organizing, one of my ACTIVE cleaning zones will be a staging area I designate near the area I’m organizing. This could be a room or a hallway but it will be a space where I put all the items I need to organize in order to clean the room they were in first. Then those items will be carefully dusted/wiped and replaced in an orderly fashion.
• Changes to client’s cleaning priorities must be made no less than 72 hours prior to cleaning date. Otherwise they will not be added to the invoice and will simply have to be considered for the next clean. (Example: adding a room to be cleaned or switching a room)these changes have a direct impact on my schedule and my ability to be reliable and punctual for my clients.